Investing in security and surveillance technology involves more than simply buying hardware and arranging installation. A security system needs to work optimally over its lifetime, which can often be a decade or more. As sites evolve, the security networks protecting them must adapt and expand accordingly. Advanced camera sensors don’t just deliver sharper images – today’s smart technology means they play an essential role in meeting complex organisational goals and revolutionising key business processes.
The real value of a surveillance solution is realised through long-term partnerships and responsive support. It’s not just about the technology, it’s about an enduring commitment to maintenance, updates, and new capabilities, all backed by expert support and built on trust. That’s why working with a dedicated partner like Axis is your advantage.
Quality from the ground up
Some hardware shines based on its price tag, and some elevates itself through superior performance. But high quality does not just happen. The best hardware is crafted with care, using meticulously selected and tested components, including extensive integrations, and backed by a strong R&D programme to support innovation. The decision to partner with a security provider should be driven by confidence in their products, and that’s why Axis puts quality at the forefront of everything it does.
We reflect this commitment through rigorous testing and thorough quality assurance procedures. Each camera model undergoes over 8,800 hours of testing before reaching the market, including extensive shock and durability tests that replicate real-world conditions. After release, we continue to check product performance for more than 44,000 hours to ensure lasting reliability. Devices running AXIS OS benefit from ongoing support, including regular security patches and firmware update pathways tailored to our customers’ individual needs. This is long-term support for devices designed to stay the course.
A warranty you can rely on
Axis is proud of its dedication to quality, and we strive to demonstrate that commitment through confidence in our products. We believe that our end customers should be equally confident in their installed products, which is why we do our best to ensure that mission-critical hardware works, stays working, and runs trouble-free. This is clear in our offer of a five-year warranty on the majority of our portfolio, free from fine print, hidden costs, or additional actions on your part. We also know that managing a large and evolving surveillance network is challenging, so our software offers a straightforward way to track warranties and hardware credentials in one place.
Complex solutions demand knowledgeable and accessible support. At Axis, our global pre-sales and post-installation teams are ready to deliver value-driven solutions, responding in local languages and time zones. Our network of regional offices ensures rapid response times, and close collaboration with R&D teams means that support is timely and expertly informed. And we’re not the only ones that know Axis products through-and-through; our technology partners are among the most skilled in the industry.
Learning as a fundamental principle
Partnership, in many cases, means working together towards a defined goal. Aside from their many surveillance and security requirements, we know that our customers’ true goal is often simple peace of mind – and we aim to meet their needs by ensuring that the entire Axis ecosystem inspires confidence. We hold our suppliers accountable through regular audits that safeguard our standards of quality, sustainability, and ethics. We ensure that our downstream technology partners are true specialists, delivering, installing, and maintaining Axis hardware and software to the highest standards.
This expertise isn’t just gained through experience; it’s nurtured through education. We believe in empowering our users and the wider industry through learning opportunities. The Axis Communications Academy is a leading educational resource that provides specialised training, documentation and information designed to enhance the technical knowledge and skills of the entire security industry. From introductory courses to advanced certifications and comprehensive documentation, these resources strengthen the security landscape and enable our partners to excel.
Innovating for the future, partnering for success
Change is constant. As organisations expand and the threats they face evolve, their security needs shift. This makes partnering with a security expert committed to innovation more important than ever. Axis was founded on a spirit of innovation. We pioneered the first IP camera, and we are still dedicated to advancing the industry with innovative technologies and an open approach. Our customers have the freedom to develop custom applications for Axis devices or extend the capabilities of their systems through a growing library of apps and analytics from across the industry. This is security that gets stronger all the time.
Choosing the right partner makes all the difference. Partner with Axis, and you’re aligning with a company committed to delivering excellence at every level. We’d be delighted to show you what’s possible. Visit one of our Experience Centres to see our cutting-edge solutions in action and discover how a long-term partnership with Axis can transform your organisation.
