Axis Communications’ focus on the customer experience at every level earns acclaim from the security dealer - system integrator community.
Security Sales & Integration (SS&I) Magazine announced that its readership has selected Axis Communications (Axis) as tops in three service categories:
- Best Training Program (Gold)
- Best Trade Show Presence (Silver)
- Best Shipping Policies (Bronze)
The magazine’s 2021 Supplier Stellar Service Awards are given in 14 manufacturer categories, with winners chosen based on results of an open-ended survey conducted among SS&I’s dealer/integrator audience. SS&I’s December 2021 issue spotlights all award recipients, including commentary from winning company representatives describing what makes their organizations’ services so exceptional.
Bob Voner, Educational Services Manager, Axis Communications, explains, “Our first place (Gold) designation for Best Training Program is a result of our deep commitment to providing integrators with on-going programs to keep them up to date on the latest technology, to remain competitive and open up new business opportunities. We take a holistic approach by offering curriculum in the areas of Sales & Business, System Design, and Installation & Configuration, with Axis Communications Academy courses taught by trainers who have experience with our latest technology and real-life use cases.”
Donna-Sue Morton, Senior Manager, Events Marketing, Axis Communications, describes the Axis’ Silver placement for Best Trade Show Presence as validation that the company’s focus on the customer experience at every trade show is succeeding in its goal to create an engaging and informative environment for attendees. “Our customers, partners and prospects are looking for new innovations, solutions to their problems and opportunities to build strategic relationships. Therefore, our booth features live demonstrations of our latest relevant solutions, along with the right subject matter experts to answer questions. Our planning begins months in advance and continues post-show, as we solicit feedback to incorporate at future events. It’s gratifying to receive this award; it serves as another motivator for us to strive for excellence,” she says.
At the end of the day, we believe communication and a customer-centric focus are essential to exceeding expectations
Anton Gustavsson, Operations Manager, Axis Communications, attributes Axis’ stellar shipping services to the effort put forth in every step of the company’s value chain. He says, “Our Bronze designation for Best Shipping Policies recognizes the investment we’ve placed in sourcing, manufacturing, configuration and logistics, distributor relationships, new modes of transportation, and strategic inventorying, all of which combine to provide timely delivery and superior customer service. At the end of the day, we believe communication and a customer-centric focus are essential to exceeding expectations.”
SS&I editors emphasize that these awards recognize the hard work of many internal workers at each winning company, all of whom deserve congratulations: “In a trust-essential industry like security where positive word of mouth is vital, manufacturers, distributors and central stations must have their channel partners’ backs. According to their dealer/integrator customers, SSI’s 2021 Stellar Service Awards recognize the vendors who best exemplify those virtues.”
